We put together a list of some of our most commonly asked questions. We understand you may have more specific questions then these, so please feel free to contact us directly. We'll be glad to answer any and all questions you may have about our grounds management service.

• By Phone: 402.553.5204
  between 8 am and 5 pm Monday-Friday CST
  
• By E-Mail : E-Mail your requests to
  e-mail info@suncolawns.com or visit our contact us page

How much would a full-service Lawn Service charge?
When acquiring the service of a full-service professional grounds management company, you are not only purchasing the labor that is performed at your location but also the years of experience and knowledge that comes with a well trained team of lawn care specialists that have your best interests in mind.

Normally SunCo's prices are extremely competitive with other competent full-service lawn care companies. Occasionally there are slight fluctuations from one to the next, but normally most well staffed and equipped companies charge the normal going rate for their services.

A SunCo representative can give you a detailed breakdown on each and every type of service that we provide once you have requested it. Since each project varies from one property to the next, SunCo does not offer a price quote without first surveying the location to determine your properties exact needs. After the initial inspection, we will promptly furnish you with the necessary information so that you can make a well-informed decision regarding retaining a full-service grounds management company.

However SunCo, a year-round full-service landscaper, is never in direct competition with the " neighborhood kid". SunCo and the "kid down the block" are two entirely different aspects of the business. At SunCo, our clients have benefited from our expertise year after year without having to worry if we will be back the following season. Unlike the neighborhood kid, who eventually moves and goes off to school elsewhere SunCo will be available year-round, year after year, to satisfy your needs with the professionalism and experience that comes with each crew member.

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How do I pay for the Service?
Once you are entered into our weekly schedule's rotation, you will receive a monthly invoice for the services that you requested. Prompt payment in full is requested. SunCo only bills for services rendered and will never add any service item to your bill without first notifying you. During extended periods of high temperatures, namely the drought cycles that we have been experiencing over the past couple of summers, if SunCo does not have to maintain the property then we do not bill the customer.

After a client has established a good payment history, we can offer alternative payment schedules that can extend over the entire years worth of service, from Spring and Fall cleanups to the weekly maintenance, at no additional cost to the customer. This affords the customer to budget their lawn care expenses over time rather than being hit with a heavier billing cycle during the start and end of each of the seasons.

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Do I have to be present when a SunCo crew maintains my property?
No. However if you wish to consult with a SunCo representative, you may call the office at the beginning of the week and request that a service representative consult you on their next visit. You will then be informed exactly which day your property is scheduled for during that week, which normally depends on that week's weather
conditions, so that you can make arrangements to be there.

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Will I know the crewmembers who maintains my property?
Each new client will have the opportunity to consult with a Supervisor at SunCo. This Supervisor will then train each crewmember pertaining to the exact details about your properties. After the Supervisor feels comfortable that each crewmember knows the exact scope of work being performed at your site, the Supervisor can, but not always, relinquish control of the property into the capable hands of an experienced on-site Foreman. This on-site Foreman will then be directly responsible for the weekly upkeep of the property with the Supervisor making frequent and numerous spot inspections to ensure that the high standards that have become our benchmark for service is being maintained.

In addition, each client can contact our office at that convenience if they feel that their are not receiving the highest quality of service from any SunCo crew. We will make every effort to accommodate each and every clients wishes pertaining to the service that they receive.

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What happens when it rains on the day my property is scheduled?
One factor that we at SunCo have no control over is the weather. Normally when rain delays our weekly maintenance schedule, we have to make hour-by-hour alterations to our work schedule to accommodate the work that must be performed. Clients' maintenance may be moved from day to day within a rain-delaying week, but we make every effort to ensure that everyone is maintained sometime during that week.

During rain day weeks the client may also inquire at any time how the weather is affecting our schedule. Normally our schedules only vary by a day or two, however if this variation places either our work or prior plans that the customer has made in conflict with one another, notifying the office can alleviate any problems.

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